What we treat, and what a visit for it looks like.
Every row on this page has a length, a price and a typical number of visits. The number is a guess until your first visit. After that it is written on your plan, and it is yours to hold us to. Not sure which row is yours? Book a first visit and we will tell you on the day.
Where does it hurt?
Find yours in the list. Each one points to the visit to book. If two of them fit, or none does, book a first visit and we sort it out in the room.
- Low back
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A low back that seized up bending, lifting or getting out of the car
First visit. Maya sees most low backs. -
Back pain that runs down into one leg
First visit. If it needs more than physio, we say so on the day. - Neck
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A stiff neck and headaches after a day at a desk
First visit. Maya sees most necks. -
A neck that will not turn far enough to check the blind spot
First visit. - Shoulder
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A shoulder that will not lift to the shelf, or wakes you at night
First visit. Hana sees most shoulders. -
A shoulder after a repair
After surgery, first visit. Bring the sheet from the hospital. - Hip
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A hip that aches after sitting or on the stairs
First visit. Daniel sees most hips. -
A new hip
After surgery, first visit. We plan around the dates on your surgeon's sheet. - Knee
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A knee that clicks going downstairs, or gives way on the stairs
First visit. Daniel sees most knees. -
A new knee, or a knee after a repair
After surgery, first visit. Typically 8 to 12 visits over 8 to 12 weeks. - Ankle and foot
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A rolled ankle that is still swollen a week later
First visit. Daniel sees most ankles. -
Heel pain with the first steps in the morning
First visit. - Running and sport
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A running injury, or a pain that comes back every season
Running and sport assessment with Daniel. Bring the shoes you run in. -
Something you did at the gym that has not settled
Running and sport assessment. We change the training before we stop it. - Head and balance
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Dizziness when you roll over in bed or look up
Dizziness and balance assessment with Hana. -
Feeling unsteady on your feet, or afraid of falling
Dizziness and balance assessment. Bring someone to drive you home from the first one if you can. - Pelvic floor
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Leaking when you cough, laugh or run
Pelvic health, first visit. Booked by phone so Hana can answer your questions first. -
Pelvic pain, or getting back to yourself after having a baby
Pelvic health, first visit. Call (555) 555-0187. - Getting here
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You cannot get to the clinic
Home visit within Tarrow Bay. Maya comes to you. Call to arrange one. - Not sure
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None of these sounds quite like yours
Book a first visit. We tell you on the day, and you pay for one visit.
Which visit do I book?
Eight visits. Each row shows what happens in the room, how long it takes, what it costs, who sees most of it, and the typical number of visits. Typical means a guess until you have been seen. Then it goes on paper.
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First visit
Where most people start, whatever hurts. Ten minutes where you tell us what happened and what you want back. Fifteen where we look, test, and explain what we found in words you can repeat at home. Fifteen of treatment, so something is done today. Five to write your plan down, with the number of visits we expect. If you are not sure physio is what you need, book this one. We tell you on the day, and you pay for one visit.
- Typical
- this visit, then 3 to 7 follow-ups
- Review
- on visit 3
45 min$115Book this -
Follow-up
The usual visit after the first one. Hands-on treatment, a check on how the home exercises are going, and the plan updated on the paper you took home. Most people have 3 to 7 of these. Students and seniors pay $65.
- Typical
- 3 to 7
- Review
- on visit 3
30 min$85Book this -
Longer follow-up
A follow-up with 15 more minutes. For two problems at once, a setback, or a plan that needs rewriting. You do not have to guess which one to book. Your physiotherapist tells you if you need this instead of the 30-minute visit.
- Typical
- takes the place of a 30-minute follow-up when needed
- Review
- on visit 3
45 min$115Book this -
After surgery, first visit
For a new knee, hip or shoulder, or after a repair. Bring the sheet from the hospital and your surgeon's instructions, because we plan around the dates on it. The hour goes on what moves, what does not yet, and what is safe to start this week. Typically 8 to 12 visits over 8 to 12 weeks.
- Typical
- 8 to 12 visits over 8 to 12 weeks
- Review
- on visit 3
60 min$140Book this -
Dizziness and balance assessment
For dizziness when you roll over in bed or look up, feeling unsteady, or a fear of falling. Hana explains each test before she does it, and you can say stop at any point. Some of the tests bring the dizziness on for a moment, so bring someone to drive you home from the first one if you can. Often 2 to 4 visits.
- Typical
- 2 to 4
- Review
- on visit 3
60 min$140Book this -
Running and sport assessment
For a running or gym injury, or a pain that comes back every season. Daniel watches you move, then changes the training rather than stopping it where he can. Bring the shoes you run in. Typically 3 to 5 visits.
- Typical
- 3 to 5
- Review
- on visit 3
60 min$140Book this -
Pelvic health, first visit
For leaking, pelvic pain, and recovery after having a baby. This one is booked by phone, not online, so Hana can answer your questions first. The call takes about five minutes and you can ask anything. Nothing happens in the room that she has not explained first, and you can say stop at any point. To book, call (555) 555-0187.
- Typical
- written down after the first visit
- Review
- on visit 3
60 min$145Call to book -
Home visit
For people who cannot get to the clinic, within Tarrow Bay. Maya comes to you with what she needs, and the visit runs the way it would here: you talk, she looks and tests, treatment starts, and the plan goes on paper. Call to arrange one. We check the day and the address together on the phone. Call (555) 555-0187.
- Typical
- written down after the first visit
- Review
- on visit 3
60 min$160Call to book
These prices were written for this demo. No tax is added to physiotherapy. Cancel or move a visit 24 hours ahead by phone or text and there is no charge. With less notice, or if you do not come, the fee is $40. Pelvic health and home visits are booked by phone: (555) 555-0187.
What if physio is not what I need?
We say so on visit one, and we tell you who to see.
Some things need imaging, a doctor, or a different specialist before physiotherapy can help. If yours is one of them, we say so at the first visit. You pay for one visit, not a course, and you leave knowing who to see next and what to tell them.
There is no open-ended treatment here. Every plan has a number of visits on it, and a review on visit 3 where we decide together to finish, keep going, or send you to someone better placed. We do not sell maintenance plans you did not ask for. If you want to keep coming once the plan is done, that is your decision, and we will say plainly whether we think it will help.
If something changes between visits and it worries you, call. Jules at the desk can get a physiotherapist to the phone during opening hours, and that call costs nothing.
What do I do between visits?
Your home program is three exercises, about ten minutes a day. They are written on your plan with how many and how often, so there is nothing to remember and nothing to look up. At each follow-up we check how they went and change them if they are not doing their job.
Questions people ask on the phone
Six of them, with the answers we give.
Do I need a referral?
In most provinces, no. You can book a physiotherapist directly. Some extended health plans want a doctor's note before they pay, so tell us the name of your plan when you book and we check before your first visit. If you already have a referral, bring it.
Will it hurt?
Mostly no. A few tests and some hands-on work are uncomfortable for a moment, and we tell you before anything that might be. You can say stop at any point and we stop. Nothing is done in the room that has not been explained first.
Do you use needling?
Yes. Dry needling is done within a visit, at no extra charge, and only if you want it. If you would rather not, say so. Your plan does not depend on it.
Can I keep running?
Usually, yes. Most people can keep moving while they get better. Daniel would rather change what you do, how far or how often, than stop you doing it. Bring the shoes you run in.
How many visits will I need?
We tell you at the end of the first visit and write it down. Most people have 3 to 7 follow-ups after the first one. After surgery it is typically 8 to 12 visits over 8 to 12 weeks. Dizziness is often 2 to 4. On visit 3 we look at the number together and decide whether to finish, keep going, or send you to someone better placed.
Can I pick my physiotherapist?
Yes. Maya, Daniel and Hana each mostly see different things, and their days are on the Team page. Pick a name at the first step of booking, or leave it on whoever is free soonest. The one you start with is the one you keep.
Book a first visit.
45 minutes, $115, no referral needed. You leave with the plan written down.
Not sure physio is what you need? Call and ask. The call is free and takes about five minutes.